House Rules & FAQs

House Rules

For further information please also see the Frequently Asked Questions.

No shoes inside the Manor House – please remove your shoes on entry

Parking – guest cars to remain in the main car park, and not be driven to the Manor House forecourt. Direct pedestrian access to the car park is through the archway opposite the Manor House entrance, and right into the car park.

Check-in and check-out – Check-in is any time after 3.30pm. Luggage may not be dropped off before check-in time – see FAQs for exceptions where this can sometimes be arranged. Check out must be promptly by 10.30am, no later. Any delay in our housekeeping team being able to start work will be chargeable and may affect someone else’s wedding day.

Dates available – The property is only available for booked guests on the night of the event at Lillibrooke Manor. Booking the accommodation the night before/after an event is not permitted – but see FAQs for exceptions where this can sometimes be arranged.

Access – No access to wider venue areas is provided to overnight guests, who may access the Manor House and its garden only up to 10.30am. Booked guests must not provide access to other guests at any time during or after the event, nor allow them to stay in the Manor House.

Keys – There will be a charge for lost keys and any changing of locks.

Log Burners – Log burners in the Manor House should not be lit during short stays. See the Welcome Pack in the House for central heating controls.

Toilet facilities – Nothing other than toilet paper must be used in any toilet, including nappies and sanitary products. Clearing of blockages caused are chargeable. Disposal bags are provided in each bedroom.

Babies, toddlers and small children – No facilities are provided for babies – parents should bring cots, nappy changing mats etc. with them. The Manor House has not been made safe for small children, i.e. electrical points at low level are exposed, no stairgate provided, no child safe stays on doors or drawers etc. Parents take full responsibility for their children’s safety while on the premises. Where up to two children are expected to sleep on the sofa bed in the Little Owls suite, this must be notified to us for preparation in advance, and left in its extended position when guests leave.

Guests’ Responsibilities – Each guest takes full responsibility for their conduct, ensuring appropriate and respectful use of the accommodation. There must be no unsociable behaviour resulting in damage to property or disturbance to others / between guests, and any mess created of whatever nature outside of a normal stay, must be cleaned up / made good before checkout. The guest who places the booking and contracts with Hestian Stays has overarching responsibility for all guests to comply with the Rules. Any charges or subsequent discussion relating to damages, replacements, additional cleaning, etc. will be the responsibility of the booker.

Damages – We may charge for any breakages (other than minor accidental damage eg broken crockery), damage, additional cleaning or staining. A full inventory is carried out immediately after each stay, and any missing items of value will be charged for.  Please use the coasters provided throughout the House to protect furniture.

Smoking – Smoking is not allowed in any part of the house including stairs/ hallway/ bedrooms/ bathrooms. You may be charged £250 if there are any signs of smoking in the property.

Contact – In the event of any (non-emergency) issues experienced by guests, contact must be made with Hestian Stays immediately to advise them of: damage caused, property faults, unforeseen problems: enquiries@hestianstays.com.

Feedback via the guest book and/or email will be welcomed.

Frequently Asked Questions

Please have a read of our most frequently asked questions. If you still have questions, please email us at enquiries@hestianstays.com and a member of our team will be in touch.

Viewings & Visits

The Manor House (6 double suites), The Loft (private double suite adjacent to the Manor House), and The Old Piggery (private double suite adjacent to the Manor House).

The Manor House is available to view on our Open Days – kitchen, dining room lounge and Lady Englefield suite will be open for you to see. It is not possible to view at other times, but the website contains full information including a floorplan, an extensive photo gallery, and a virtual tour. The process mirrors that of other B&B/Hotel/ short stay accommodation, and hiring of the Manor House is exclusively through Hestian Stays Ltd.

Booking individual rooms in the Manor House is not possible – the entire Manor House must be booked. The Loft is included free of charge with your Manor House booking, and there is an additional charge for use of The Old Piggery.  The maximum number of guests in all the accommodation is 16 adults – 12 in the Manor House, together with 2 children using the sofa bed in Little Owls if required – 2 adults in The Loft – 2 adults in The Old Piggery.

These additional suites are only available as part of a Manor House booking.  The Loft is provided within the price of the Manor House, but we’ll need to know if it will be used so that we can prepare it for you.  The Old Piggery carries an additional charge of £150 inc VAT, which again is part of an overall Manor House booking and should be booked via the web site.

When you book a wedding or corporate event at Lillibrooke, the option to hire the Manor House for the night is automatically provided.  This option remains open with a cut-off of six weeks in advance. Terms & Conditions and House Rules should be reviewed before making payment, which will be deemed as your acceptance.  Queries should be raised with Hestian Stays prior to payment being made.  The person placing the booking is responsible for all other guests using any of the accommodation at Lillibrooke.

Payment of the full fee in cleared funds no later than six weeks before your booked date.

Your Stay

  • Wifi
  • Hairdryers in all bedrooms
  • Iron and ironing board
  • First Aid Kit
  • Hand soap, hand lotion, shampoo, body wash, toilet paper, hand towels, bed linen, one bath towel and one hand towel per guest, bath mats
  • Provisions: A self-service cold breakfast will be available in the Manor House, including teas, coffee, fruit squashes, orange juice, cereals, milk, bread, butter, spreads and marmalades.  Important:  Please advise us of any dietary requirements on the booking form.
  • Tea and coffee making facilities are provided in The Loft and The Old Piggery
  • No travel cot is available but you can bring your own, and if a high chair is required (we have two available) please request in advance when you book.

 

Note that the water to the bathrooms is softened and should not be drunk – drinking water is available in the Manor House kitchen and bottled water is provided in The Loft and The Old Piggery.

Any time from 3:30pm, and please note that if the accommodation has been used the night before, an earlier check-in time will not be possible.  Where it has not been used, earlier check-in with the option for the bridal party to get ready in the House can be provided – (the Cottage Room will still remain available).  Please register your interest with us when you book, and we will confirm to you 2 weeks before the event whether this option is open to you.  Cases should be kept in vehicles, or in the Cottage Room with the couple’s/event organisers permission.  Please note that no responsibility can be taken for lost property. Please read the House Rules carefully, and in particular ensure that no extra guests are given entry to the House or allowed to stay overnight.

This may be possible by prior arrangement if the venue isn’t booked for an event. Lillibrooke is a busy venue, and bookings can be received at short notice. We would therefore only be able to confirm availability 14 days in advance, but if you register your request with us when you book, we’ll let you know at that time.

Again, this may be possible by prior arrangement if the Manor House has not been booked the night before, and the 14 day prior confirmation applies – please make your request known on the Hestian website.

Yes, if the Manor House is not booked the night before you can hire it for preparation only. The kitchen, dining room, lounge and Lady Englefield suite will be made available to your party at a cost of £225 inc VAT. This includes drinks facilities in the kitchen. Check-in is 8am as standard (earlier by prior arrangement), and you will need to remove all personal items by 5pm latest. We will advise you 14 days in advance if this option is available.

You will be provided with access information on the day, together with details of how to leave and re-enter the estate once the gates are closed at the end of the event. You will also be provided with an emergency contact number. A House Manual is provided for guests to read, and we ask that this is please referred to before using any equipment, or if any questions arise during your stay.

There will be a spare key available in a key safe in the event of getting locked out of the accommodation. A charge will apply for lost keys.

There will be no staff on-site at night. Emergency contact numbers will be provided in the House Manual, and on the chalkboard in the Manor House hall.

All accommodation must be vacated strictly by 10:30am. We make a commitment to brides getting ready the following day that they will have total privacy after 10:30am, and our Housekeeping team require access no later than this time.

This area should not be used – cars must be left in the main car park overnight and not driven into the Manor House area at any time.

Yes, there is full central heating throughout. The log burners in the Manor House should not be used for one night stays, and will not be necessary even on the coldest of nights!

Please see the House Manual listing for details of everything from wi-fi to an ironing board, and where everything is located.

Smoking inside the accommodation is prohibited. A heavy fine will be imposed for any signs of smoking inside the accommodation – and is very likely to set off the sensitive smoke detectors throughout! The seating area in the Manor House garden can be used, where ashtrays are provided.

All other House Rules are provided for review prior to booking to ensure your agreement to them; they can be downloaded from the website by other guests, and are also included in the House Manual for reference.

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Unique opportunity to stay at Lillibrooke Manor

As you probably know, the stunning accommodation at Lillibrooke Manor is usually reserved for weddings and event bookings only. However, we are delighted to let you know that later this year through to February 2025 we’re able to offer dates to book the Manor House, The Loft and The Old Piggery to families on a self-catering basis with a minimum 3 night stay.