FAQs Manor House

Viewings and Visits

What overnight accommodation is available at Lillibrooke Manor?

The Manor House (6 double suites), The Loft (private double suite adjacent to the Manor House), and The Old Piggery (private double suite adjacent to the Manor House).  

Can we view the Manor House before we book it?

The Manor House is available to view on our Open Days – kitchen, dining room lounge and Lady Englefield suite will be open for you to see.  It is not possible to view at other times, but the website contains full information including a floorplan, an extensive photo gallery, and a virtual tour.  The process mirrors that of other B&B/Hotel/ short stay accommodation, and hiring of the Manor House is exclusively through Hestian Stays Ltd.

Can we book individual rooms, and how many does the Manor House sleep?

Booking individual rooms is not possible – the entire Manor House must be booked. The maximum number of guests is 12 adults/children, with 2 additional children using the sofa bed provided if required. The pricing is based on 12 adults/children and if 2 extra children stay on the sofa bed there is no additional charge.

Can we book The Loft, or The Old Piggery, on their own?

Use of these additional suites is only available as part of a Manor House booking.  The Loft is provided within the price of the Manor House, but we must be notified via the web site that it will be in use so that we can prepare it for you.  The Old Piggery carries an additional charge of £150 inc VAT, which again is part of an overall Manor House booking and should be booked via the web site.

Booking

When you book a wedding or corporate event at Lillibrooke, the option to hire the Manor House for the night is automatically provided.  This option remains open with a cut-off of 14 days in advance to book online. Terms & Conditions and House Rules should be reviewed before you sign (electronic signature required) and make payment.  The person placing the booking online is responsible for all other guests using any of the accommodation at Lillibrooke.

What’s needed to secure my booking?

Payment of the full fee in cleared funds no later than six weeks before your booked date. We’ll send you confirmation of your booking, a payment reminder and a receipt once payment has been made.  If you want to add The Loft or The Old Piggery to your main booking later, this can be done via the web site.

Your Stay

What facilities are provided?

Wifi

Hairdryers in all bedrooms

Iron and ironing board 

First Aid Kit

Hand soap, hand lotion, shampoo, body wash, toilet paper, hand towels, bed linen, one bath towel and one hand towel per guest, bath mats

Provisions: A self-service cold breakfast will be available in the Manor House, including teas, coffee, fruit squashes, orange juice, cereals, milk, bread, butter, spreads and marmalades.  Important:  Please advise us of any dietary requirements on the booking form. 

Tea and coffee making facilities are provided in The Loft and The Old Piggery

No travel cot is available but you can bring your own, and if a high chair is required (we have two available) please request in advance when you book.

Note that the water to the bathrooms is softened and should not be drunk – drinking water is available in the Manor House kitchen and bottled water is provided in The Loft and The Old Piggery.

What is the check-in time?

Any time from 3:30pm, and please note that if the accommodation has been used the night before, an earlier check-in time will not be possible.  Where it has not been used, earlier check-in with the option for the bridal party to get ready in the House can be provided – (the Cottage Room will still remain available).  Please register your interest with us when you book, and we will confirm to you 2 weeks before the event whether this option is open to you.  Cases should be kept in vehicles, or in the Cottage Room with the couple’s/event organisers permission.  Please note that no responsibility can be taken for lost property. Please read the House Rules carefully, and in particular ensure that no extra guests are given entry to the House or allowed to stay overnight.

If there isn’t an event in the diary, is it possible to book the night before and/or after?

This may be possible by prior arrangement if the venue isn’t booked for an event. Lillibrooke is a busy venue, and bookings can be received at short notice. We would therefore only be able to confirm availability 14 days in advance, but if you register your request with us when you book, we’ll let you know at that time.

Can we have early access to get ready for the wedding?

Again, this may be possible by prior arrangement if the Manor House has not been booked the night before, and the 14 day prior confirmation applies – please make your request known on the Hestian website.

Can I book the Manor House to get ready in, even if we don’t book it for the wedding night?

Yes, if the Manor House is not booked the night before you can hire it for preparation only. The kitchen, dining room, lounge and Lady Englefield suite will be made available to your party at a cost of £225 inc VAT. This includes drinks facilities in the kitchen. Check-in is 8am as standard (earlier by prior arrangement), and you will need to remove all personal items by 5pm latest. This separate arrangement is managed by Heritage Venues who will advise 14 days in advance if this option is available. You should make this enquiry through your Heritage Venues operations contact who will manage this for you.

How do we access the accommodation?

You will be provided with access information on the day, together with details of how to leave and re-enter the estate once the gates are closed at the end of the event. You will also be provided with an emergency contact number. A House Manual is provided for guests to read, and we ask that this is please referred to before using any equipment, or if any questions arise during your stay.

What do I do if I lose the key?

There will be a spare key available in a key safe in the event of getting locked out of the accommodation. A charge will apply for lost keys.

Will there be anyone on site at night?

There will be no staff on-site at night. Emergency contact numbers will be provided in the House Manual, and on the chalkboard in the Manor House hall.

Are refreshments and breakfast provided?

Yes, as above, these are provided in the Manor House kitchen: Tea, coffee, cereal, milk, sugar, bottled water, bread, butter, jam and marmalade, fruit. Please notify us in advance If any guests have food allergies.

What is the checkout time the following morning?

All accommodation must be vacated strictly by 10:30am. We make a commitment to brides getting ready the following day that they will have total privacy after 10:30am, and our Housekeeping team require access no later than this.

Can we park in the Manor House forecourt?

This area should not be used – cars must be left in the main car park overnight and not driven into the Manor House area at any time.

Does the accommodation have heating?

Yes, there is full central heating throughout. The log burners in the Manor House should not be used for one night stays, and will not be necessary even on the coldest of nights!

Is it suitable for wheelchair users?

Unfortunately not – the Listed building status means that corridor and door widths had to remain as originally built, and are not therefore DDA compliant, although the wider venue barns and grounds can accommodate wheelchairs during the event. The ground floor Manor House bedroom and en suite is designed with accessibility in mind for elderly/less ambulant guests, as is The Old Piggery.

What facilities are provided?

Please see the House Manual listing for details of everything from wi-fi to an ironing board, and where everything is located.

Can we smoke in the accommodation?

Smoking inside the accommodation is prohibited. A heavy fine will be imposed for any signs of smoking in – and is very likely to set off the sensitive smoke detectors throughout! The seating area in the Manor House garden can be used, where ashtrays are provided.

All other House Rules are provided for review prior to booking to ensure your agreement to them; they can be downloaded from the website by other guests, and are also included in the House Manual for reference.

House Rules

For further information please also see the Frequently Asked Questions

No shoes inside the Manor House – please remove your shoes on entry

Parking – guest cars to remain in the main car park, and not be driven to the Manor House

forecourt. Direct pedestrian access to the car park is through the archway opposite the Manor

House entrance, and right into the car park.

Check-in and check-out – Check-in is any time after 3.30pm. Luggage may not be dropped off

before check-in time – see FAQs for exceptions where this can sometimes be arranged.

Check out must be promptly by 10.30am, no later. Any delay in our housekeeping team being

able to start work will be chargeable and may affect someone else’s wedding day.

Dates available – The property is only available for booked guests on the night of the event at

Lillibrooke Manor. Booking the accommodation the night before/after an event is not

permitted – but see FAQs for exceptions where this can sometimes be arranged.

Access

No access to wider venue areas is provided to overnight guests, who may access the Manor

House and its garden, The Loft (if booked) and The Old Piggery (if booked) only up to 10.30am. Booked guests must not provide access to other

guests at any time during or after the event, nor allow them to stay in the accommodation.

Keys

There will be a charge for lost keys and any changing of locks.

Log Burners

Log burners in the Manor House should not be lit during short stays. See the Welcome Pack in the House for central

heating controls.

Toilet facilities

Nothing other than toilet paper must be used in any toilet, including nappies and sanitary

products. Clearing of blockages caused are chargeable. Disposal bags are provided in each

bedroom.

Babies, toddlers and small children

No facilities are provided for babies – parents should bring cots, nappy changing mats etc. with

them. The Manor House has not been made safe for small children, i.e. electrical points at low

level are exposed, no stairgate provided, no child safe stays on doors or drawers etc. Parents

take full responsibility for their children’s safety while on the premises.

Where up to two children are expected to sleep on the sofa bed in the Little Owls suite, this

must be notified to us for preparation in advance, and left in its extended position when guests

leave.

Guests’ Responsibilities

Each guest takes full responsibility for their conduct, ensuring appropriate and respectful use of

the accommodation. There must be no unsociable behaviour resulting in damage to property

or disturbance to others / between guests, and any mess created of whatever nature outside

of a normal stay, must be cleaned up / made good before checkout.

The guest who places the booking and contracts with Hestian Stays has overarching

responsibility for all guests to comply with the Rules. Any charges or subsequent discussion

relating to damages, replacements, additional cleaning, etc. will be the responsibility of the

booker.

Damages

We may charge for any breakages (other than minor accidental damage eg broken crockery),

damage, additional cleaning or staining. A full inventory is carried out immediately after each

stay, and any missing items of value will be charged for.

Please use the coasters provided throughout the House to protect furniture.

Smoking

Smoking is not allowed in any part of the house including stairs/ hallway/ bedrooms/

bathrooms. You may be charged £250 if there are any signs of smoking in the property.

Contact

In the event of any (non-emergency) issues experienced by guests, contact must be made with

Hestian Stays immediately to advise them of: damage caused, property faults, unforeseen

problems: enquiries@hestianstays.com.

Feedback via the guest book and/or email will be welcomed.